Frequently Asked Questions

Warner Bros. Movie World

Sea World

Wet'n'Wild

Australian Outback Spectacular

Paradise Country

Sea World Resort

Fright Night

Membership

For the reasons outlined in our terms and conditions, we cannot offer any refunds (subject to any applicable laws).

Yes, you can change your date once within a year.

To do so, please call our payment provider Debit Success on 1800 123 978. Please note that we will need 7 days notice before the payment is due.

When we make this change, minimum period length does not change.

Debitsuccess is the account management team who will be handling your monthly billing process on behalf of Village Roadshow Theme Parks.

A member may only cancel their Membership once the minimum term has been completed. To do so please call Debitsuccess on 1800 123 978 or customerservice@debitsuccess.com.au

Please note that a 28 day cancellation notice is required after minimum term is completed.

If you miss a payment, the account management team will notify you of payment failure and advise that we will retry in 14 days. At this time you will incur a $10 Bank Reversal Service Fee.

If the 2nd attempt fails account will be suspended temporarily. The subsequent payment will include the outstanding amount plus an additional $10 Bank Reversal Service Fee.

  • Unlimited entry to Sea World, Warner Bros. Movie World, Wet’n’Wild Gold Coast and Paradise Country.
  • Awesome discounts to our partners online portal
  • In-park discounts
  • All the benefits of a normal membership
  • Awesome discounts to our partners online portal
  • In-park discount
  • One free entry to Carnivale at Warner Bros. Movie World per calendar year
  • One free entry to White Christmas at Warner Bros. Movie World per calendar year
  • One free entry to Fright Nights at Warner Bros. Movie World per calendar year
  • Unlimited entry to Sea World, Warner Bros. Movie World, and Wet’n’Wild Gold Coast
  • Awesome discounts to our partners online portal
  • In-park discounts
  • One free entry to Carnivale at Warner Bros. Movie World per calendar year
  • One free entry to White Christmas at Warner Bros. Movie World per calendar year
  • One free entry to Fright Nights at Warner Bros. Movie World per calendar year
  • Wet’n’Wild Sydney entry on any operating day for the life of your Elite Membership
  • 10% off single day tickets for family and friends
  • 10% off a Prime Burger combo at Gotham City Cafe at Warner Bros. Movie World, Plaza Food Court at Sea World and Bombora Burger Bar at Wet’n’Wild Gold Coast
  • 20% off Australian Outback Spectacular on Tuesday, Wednesday and Sunday shows (excluding The Summit)
  • 10% off Animal Adventures at Sea World excluding Queensland School Holiday Periods
  • 10% off flights with Sea World Helicopters excluding Queensland School Holiday Periods
  • 10% off Whale Watching cruises at Sea World Cruises
  • 10% off the standard room only rate at Sea World Resort and Water Park excluding travel between December 12 and January 26.
  • 10% off an Unlimited ride photo USB
  • 10% off Flowrider at Wet’n’Wild Gold Coast
  • 10% off Sky Coaster at Wet’n’Wild Gold Coast

When you received your confirmation of Membership, your username and password were located on the confirmation email. Alternatively please call 13 33 86 and our team will assist you in locating your login details.

If you have purchased a monthly Membership the minimum term is 12 months. To verify the details of your Membership please call 1800 123 978, Monday to Friday 8.30am to 5pm

Community Month

Our front gate staff will ask the employee to provide proof of employment in the relevant field.

Acceptable forms of ID are:

  • Photographic Staff ID with organisation name
  • Recent Payslip AND Drivers License or Passport
  • Uniform Name Badge with Organisation Name/Logo AND Drivers License or Passport

For further clarification, please give our team a call on 13 33 86.

Defence Force Personnel

Includes Royal Australian Navy, Australian Army and the Royal Australian Air Force.

Medical Professionals

Enrolled Doctors, Nurses, Nurse Practitioners, Midwives, Aged Care and Direct Carers (Care Workers, Foster Carers).

Teachers & Educational Staff

Includes Kindergarten, Prep, Primary and Secondary School Teachers, Tertiary Teachers, Lecturers and Professors.

Emergency Services

Includes Police, Fire Brigade, Ambulance, Paramedics and SES Assistance.

Friends and Family can only receive discounted entry prices if they are present with one of our listed Community Heroes groups with a valid industry photo ID and/or proof of employment. FREE entry will only be granted to Community Heroes.

Yes, you can book to visit more than one park during the week you are eligible.

When purchasing tickets, you will need to purchase separately for each park.

For further clarification or information, please contact our team on 13 33 86.

You can order your free ticket and also purchase online for family and friends at discounted rates, you will simply need to have valid identification at the gate.

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Students studying are not eligible until they have gained paid employment in the relevant field associated with community month.

If you require further clarification, please contact our team by calling 133 386.

Best price guarantee

Village Roadshow One Pass for $199, this is the best price you will find anywhere! Our promise to you.