Frequently Asked Questions

We encourage guests to load their tickets to the Village Roadshow Theme Parks app prior to visiting for a fast and seamless entry to our properties.

We understand that not all guests have access to a smart phone, if you are unable to download the Village Roadshow Theme Parks App, please see one of our team members to assist you.

If you’re having trouble downloading the App, please try some of our quick troubleshooting suggestions below

• Ensure you have a strong internet (3/4G or Wi-Fi) connection

• Search Village Roadshow Theme Parks within the App Store or Google Play

• Ensure your device compatibility; App supports iOS versions from 12 onward & Android OS versions from 7 & above

• Please check your device is updated to latest software version available

For most cases, it is recommended for one (1) account/pass per device. However, yes you are able to add multi passes per account

We encourage guests to complete the setup with a Wi-Fi connection at home prior to the visiting the parks. No public Wi-Fi available is available in park.

We recommend selecting ALWAYS ALLOW App to use device location.

GPS is needed to access Ride Wait Times in park & used for maps/wayfinding. Additionally, push messaging is needed for important announcements in park.

We recommend allowing Bluetooth when using the App in park for the optimal experience.

Please Note: If you disable any of the settings above, you may experience limited functionality using the Village Roadshow Theme Parks App.

Check App Store or Google Play for recent App updates needing for your device Or, you can enable automatic updates for the “Village Roadshow Theme Parks” App within our settings. Please note: Village Roadshow Theme Parks will make frequent updates to improve guest experience so please ensure you are using the latest version.

For instructions on how to create an account, please view here.

If you are on the home page, you can select “Profile” by tapping the top right person icon. Or from within the Park selection > Navigate to “Profile” from the bottom navigation options.

Select “Login” in the “Profile”, to find: Select a park > Navigate to “Profile”

Click “Forgot your password?”

Enter the account email to recover

Follow the remaining instructions in-app

Note: Check SPAM inbox, refresh mail after 2-3 mins

You must first register an account, go to the “Profile”, select “Sign Up”

In the “Profile”, select “ADD TICKETS AND VOUCHERS”

Scan or manually enter each valid ticket barcode to add a ticket.

Repeat for each ticket you are adding

If you have the purchase/order details handy, simply type the ORDER ID number & use the App email account to enter.

It may take a few minutes to process and ticket to appear in the App, try refresh the page by: Navigate to “Home” > then back to “Profile”

Note: Using either option is available, the only difference is when adding by barcode it adds each individual ticket, per scan. Entering ORDER details will retrieve all of the order tickets, passes, extras etc.

Yes, to add your extras and experiences, go to your profile (located top right hand corner) and select ‘’ADD TICKETS AND VOUCHERS’’ and follow the steps

Be sure you are scanning a valid entry ticket barcode, not a coupon or non-activated ticket. The barcode is usually a unique 18-digit numerical string.

It is possible to house your ticket within multiple accounts once the account you wish to associate the ticket to is logged in. Simply scan the barcode you wish to add to the next account and both accounts will then share the same ticket. Please note: you should only share tickets with an account that is associated to you/the ticket.

If you have added the old ticket before upgrading, the new ticket will replace once the order is completed. If the ticket has not refreshed, scan the new upgraded ticket barcode to the App.

If you have purchased via a travel agency or third-party (example Qantas Holidays), please follow the redemption instructions listed on your voucher. Once your pass is processed by our Admissions team, they will supply you with a barcoded ticket which you can scan into the App for entry via your profile. Purchases made via selected third parties (example Experience Oz, Get Your Guide, Entertainment Publications) where an individual barcode is displayed (these are usually a unique 18-digit numerical string) can be added directly into the App prior to arrival. Please ensure to follow the redemption instructions listed on your ticket as additional steps may be required to activate.