TERMS & CONDITIONS

These Terms & Conditions govern the purchase from Village Roadshow Theme Parks Pty Ltd ABN 60 010 919 623 ("VRTP") of the named products and the use of the ThemeParks.com.au, WhiteChristmas.com.au, FrightNights.com.au, ParadiseCountry.com.au & JoinTheParty.com.au website (“the Website”) and are governed by the laws of Queensland.


PRODUCT INFORMATION

General Admission Entry Tickets

General admission entry tickets to Warner Bros. Movie World, Sea World, Wet’n’Wild Gold Coast and Paradise Country (“the Parks”) entitle admission during normal advertised operating hours and covers all rides, shows and attractions (you must pay independently for all food, beverage and merchandise) BUT EXCLUDES:-

  • Sea World Helicopters, Sea World Animal Adventures and the Sea World Resort Water Park at Sea World
  • FlowRider and SkyCoaster at Wet’n’Wild Gold Coast
  • Pit Pass at Warner Bros. Movie World
  • wagon rides, opal mining, gold panning and dingo & koala encounters at Paradise Country
  • Fast Track at Warner Bros. Movie World, Sea World and Wet'n'Wild Gold Coast
  • after hours events such as Carnivale, Fright Nights and White Christmas at Warner Bros. Movie World
  • all coin-operated games, lockers and candid and ride photographs and video
  • entry to special events (such as "Festival on the Farm" at Paradise Country) or private functions.

General admission entry tickets for the Parks must be used within 12 months from the date of purchase (or for the period specified if purchased on a special offer) and are valid on the day of use only. No extension to the validity period is available.

Australian Outback Spectacular entry tickets are valid only for the date and show booked. No change to the seat allocated to each ticket purchased is permitted.

Sea World Cruises and Sea World Whale Watch tickets are valid only for the date and tour time booked. For safety reasons children under 3 years of age are not permitted on Sea World Whale Watch tours due to the nature of the sea, but are permitted on Sea World Cruises.

Village Theme Parks Unlimited Memberships

View the Membership Terms & Conditions page for more information.

Passes

Passes cover all rides, shows and attractions (you must pay independently for all food, beverage and merchandise) subject to the same exclusions as noted above for general admission entry tickets unless otherwise advised.

A 7 Day Holiday Pass and a 21 Day Holiday Pass must be first used within 12 months from date of purchase or the period specified if purchased on a special offer (failing which it will be deemed void and not able to be used) and entitle admission to Warner Bros. Movie World, Sea World and Wet'n'Wild Gold Coast during normal advertised operating days and hours for 7 consecutive days and 21 consecutive days respectively from the date of first visit. Purchasers of a 7 Day Holiday Pass and a 21 Day Holiday Pass are entitled to two (2) months free of charge subscription to STAN subject to the terms and conditions set out at www.stan.com.au/themeparks/terms.

A Super Pass must be first used within 12 months from the date of purchase or for the period specified if purchased on a special offer (failing which it shall be deemed void and not able to be used) and entitles admission to Warner Bros. Movie World, Sea World and Wet'n'Wild Gold Coast during normal advertised operating days and hours for 28 consecutive days from the date of first visit.

An Annual Pass and a Discovery Passport must be first used within 30 days from the date of purchase failing which they are deemed void and not able to be used. An Annual Pass and a Discovery Passport entitle admission during normal advertised operating days and hours for 12 months from the date of first visit.

The VIP Magic Pass entitles admission to Warner Bros. Movie World, Sea World and Wet'n'Wild Gold Coast during normal advertised operating days and hours from date of purchase until 30 June 2016. 

A Locals Season Pass entitles admission to Warner Bros. Movie World, Sea World, and Wet’n’Wild Gold Coast during normal advertised operating days and hours from date of purchase until 30 June 2016. Each purchaser is also entitled to three (3) months free of charge subscription to STAN subject to the terms and conditions set out at stan.com.au/themeparks/terms and:

  • if purchased up to 25 March 2016, one (1) entry to the Dolphin Discovery program at Sea World on select dates before 30 June 2016. Must be pre-booked at themeparks.com.au/dolphindiscovery – limited program dates and times apply.
  • if purchased from 3 April 2016, one (1) free entry to Carnivale being held on 16, 23 & 30 April and 7, 14 & 21 May 2016. Must be pre-booked at jointheparty.com.au/redeem – limited tickets available.

$20 Bonus Upgrade

Applicable ticket types (all must be current, active tickets):

  • 1 Day General admission (Warner Bros. Movie World, Sea World & Wet’n’Wild Gold Coast) - upgrade available at ticket booths ONLY
  • 7 Day Holiday Pass - upgrade available at ticket booths or in-park during visit
  • 21 Day Holiday Pass - upgrade available at ticket booths or in-park during visit
  • Super Pass - upgrade available at ticket booths or in-park during visit
  • VIP Magic Pass - upgrade available online, contact centre, ticket booths or in-park
  • Locals Season Pass - upgrade available online, contact centre, ticket booths or in-park

Upgrade Inclusions:

  • Unlimited entry to Warner Bros. Movie World, Sea World and Wet’n’Wild Gold Coast until 30 June 2016
  • 1 x Carnivale Ticket (valid to 21 May 2016)
  • 1 x Dolphin Discovery Presentation
  • 1 x Magic Memories Digital Unlimited Package [must present the $20 Upgrade ticket to activate online account at one of the ride photography stores at the Parks. Must activate at each park once]:
    • Warner Bros. Movie World: Green Lantern, Superman Escape, Wild West Falls, Road Runner, Justice League 3D –The Ride, Scooby Doo Spooky Coaster, Arkham Asylum
    • Sea World: Jet Rescue, Viking’s Flume Ride, Storm Coaster and SpongeBob coaster
    • Wet’n’Wild: Kamikaze, Constrictor, Mammoth Falls, Tornado
  • 50% off Australian Outback Spectacular tickets (mid-week only)
  • 50% off Sea World Animal Adventures (Dolphin Aqua Family, Dolphin Aqua Adventure Customised, Shark Scuba, Shark Encounter, Trainer for a Day – DVD not included)
  • 50% off Fast Track (all types):
    • Warner Bros. Movie World: operating 7 days of the week (including Carnivale Fast Track)
      • Sea World: operating Weekends only outside of school holiday periods
      • Wet’n’Wild: operating 7 days of the week
  • 50% off Sea World Resort accommodation (Discount is off rack rate and is subject to availability or until sold out. Payment required in full by credit card at time of booking. American Express and Diners Club cards will be charged a 3% service fee. Visa and Mastercard transactions will be charged a 1.75% service fee. The service fees will be in addition to the accommodation total on your confirmation email and charged to your nominated card. No refunds subject to any requirement at law to the contrary. Date may be changed subject to availability and within the sell period timeframe. Surcharges apply for weekends and School holidays. Reservation date changes made via our Central Reservations service or direct with the Resort attract a $25.00 amendment fee.

2 for 1 buffet dinner at The Shoreline Restaurant (discount valid for adult dinner meals only. Children 3-13 years are $1 per year of age. Offer only valid for dinner 7 days a week).All inclusions are valid until 30 June 2016 (with the exception of Carnivale ticket which is valid until 21 May 2016).

VIP Magic Pass + Australian Outback Spectacular Offer

Valid for use until 30 June 2016 and includes one (1) entry to Australian Outback Spectacular during that period PROVIDED HOWEVER the following surcharges apply:

  1. $30.00 is payable if attending Australian Outback Spectacular on a Saturday night;
  2. $30.00 is payable if attending Australian Outback Spectacular during the period 25 March 2016 – 25 April 2016; and
  3. $30.00 is payable to upgrade Australian Outback Spectacular admission to Top Rail

Wet'n'Wild Gold Coast Dive'n'Movies

No alcohol, glassware, food (including commercially prepared food), beverages, eskies or coolers are permitted unless required for special dietary needs (e.g. allergies) or by infants or babies.

Wet'n'Wild Gold Coast Dive'n'Movies bookings are valid only for the date and time specified.

Sea World Animal Adventures

Participation in a Sea World Animal Adventures’ program is only available to Sea World guests and only on the day of their visit. PLEASE NOTE that entry to Sea World is an additional cost and is not included in the price of participating in a Sea World Animal Adventures’ program. Participants:-

  • acknowledge that they will be entering an environment housing animals. Whilst VRTP takes all reasonable precautions to ensure the health and safety of guests and staff, close encounters with animals will always involve a degree of unpredictability, where quick reaction and strict attention to directions from staff are essential
  • release VRTP (to the fullest extent permitted by law) from any claim for personal injury, loss or damage arising from their participation in the Animal Adventures program
  • agree to comply with all lawful directions that VRTP makes in respect of their participation.

Certain criteria must be met in order to participate in each of the Sea World Animal Adventures’ programs. Such criteria are strictly enforced to ensure the safety of guests, staff and animals. All participation is subject to final assessment by the VRTP Marine Sciences staff member at the time of attendance. If at any time prior to the program commencing or during the course of the program a participant is assessed by staff as not being able to fulfil the criteria, they will be directed to leave the program whereupon no refund will be given [subject to any requirements at law to the contrary].

VRTP may at its sole discretion cancel any Sea World Animal Adventures program if the VRTP Marine Sciences staff member is of the opinion that extreme weather or other conditions make it impossible for the program to be held. In the event of such cancellation participants will either be rebooked into another Animal Adventures program (subject to program availability) or given a full refund of program costs paid. Refunds will only be paid to the person who made the booking in the same manner as paid.

Sea World Animal Adventures bookings are valid only for the date, time and program specified.

Carnivale 2016

Admission

There are a limited number of admission (including redemption) tickets and Season Passes available to Warner Bros. Movie World’s “Carnivale 2016” event which will be held from 6pm – 9pm on 16, 23 & 30 April and 7, 14 & 21 May 2016.

The Carnivale 2016 event is a separate ticketed event outside of the park’s normal trading hours. Pass holders, general admission entry ticket holders and Village Theme Parks Unlimited Members are NOT entitled to entry (other than as set out hereunder) unless they separately purchase a Carnivale 2016 admission ticket.

Premier and Elite Village Theme Parks Unlimited Members are entitled to one (1) free of charge admission ticket entitling entry on one night only of the Carnivale 2016 event. This MUST be pre-booked at jointheparty.com.au/redeem

A Carnivale 2016 admission ticket entitles entry to the Carnivale 2016 event on the date specified on the admission ticket only between 6pm and 9pm. A Carnivale Season Pass entitles entry to the Carnivale 2016 event on each night the event is conducted between 6pm and 9pm. Neither the admission ticket nor the Carnivale Season Pass entitles the bearer to day admission to Warner Bros. Movie World. Admission covers all rides, shows and attractions (you must pay independently for all food, beverage and merchandise and otherwise does not includes those items noted above as exclusions to the “General Admission Entry Tickets” for the Parks) and as set out below. No extension to the validity period is available.

Event Extras

Carnivale Fast Track, Carnivale Seafood Boil, Carnivale VIP Party Pass and Carnivale Southern Sampler must be paid for separately in addition to admission. Numbers for each and the Carnivale Member’s Exclusive Artist Meet & Greet are limited and bookings are essential.

Gift Cards

If the Gift Card is defaced, mutilated, altered, lost or stolen it will not be replaced, refunded or redeemed.

The Gift Card can be used for the purchase of merchandise or services (exceptions apply) at selected outlets in-park or front gate but is not redeemable for cash nor can you obtain any cash advance using the Gift Card.

The Gift Card may be used on more than one occasion.

The Gift Card must be used within 12 months from the issue date shown of the back. Any unused balance upon expiry cannot be refunded or credited. The Gift Card cannot be reloaded [i.e. value cannot be added to it].

The minimum value of any purchase that can be made using the Gift Card is $5.

Any purchase that you wish to make that exceeds the available balance of the Gift Card shall require you to pay the difference by another payment method e.g. cash or credit card.

The Gift Card may not be resold nor is it refundable unless required by law.

VRTP reserves the right to:-

  1. limit the number of Gift Cards purchased by any person or entity
  2. refuse any request for redemption of the Gift Card.

Copyright in the Gift Card and other intellectual property rights in respect of the Gift Card are owned or used under licence by VRTP, its affiliates, corporate partners or licensors, unless expressly indicated to the contrary.

As far as is permitted by law, you agree when you use the Gift Card to indemnify and release VRTP in respect of any claims, loss or damage incurred or arising as a result of your use or redemption of the Gift Card. In the event the Gift Card’s code is non-functional for reasons other than your misuse or neglect, VRTP’s sole liability shall be replacement of the Gift Card.

If buying a Gift Card online through the Website:-

  1. a $9.95 postage fee applies;
  2. the Gift Card will be posted via Registered Mail to the address you have provided (allow 10 working days delivery time); &
  3. the Gift Card cannot be redeemed online through the Website.

PRODUCTS - GENERAL

General Admission

If you do not plan on using the rides or seeing any shows or attractions but wish to enjoy the surrounds (this includes parents, pregnant women and guardians supervising or waiting for children) you must still pay full general admission entry ticket price. Persons must be aged 3 to 13 years inclusive to be eligible for “children” entry tickets with the exception of Sea World Helicopter flights [3 to 12 years inclusive]. Pensioner prices are available to Australian and New Zealand Government Pension card holders and listed dependants only but original valid Pension card must be presented at the time of entry.

Passes

All passes and the Discovery Passport remain the property of VRTP, are not transferable to another person and no extension to the validity period is available. Your pass will be cancelled without refund if used by anyone else. Your pass cannot be sold or given to anyone else to use. If your pass is lost, stolen or damaged you must pay $5.00 in order to obtain a replacement but this fee may be waived if your pass is stolen and you provide us with a documented police report.

Extensions to the validity of a pass or refunds as a result of limited visitation, suspension, premises or ride closure are not granted (subject to any requirements at law to the contrary).

Pricing

All product prices are in Australian dollars and are inclusive of GST. Any purchase you make will be charged in Australian dollars and you shall be solely liable for any currency conversion fee charged by your credit card provider.

Non refundable

All products are non-refundable (unless required by law), not exchangeable or transferrable and cannot be resold nor redeemed for cash.

Cancellation

VRTP reserves the right to cancel any product and refuse entry where VRTP reasonably believes same has been obtained in an unlawful or improper manner or in breach of these Terms & Conditions.


CLOSURE

VRTP may impose restrictions or limitations on access to premises, rides, shows and attractions at any time. VRTP may close rides, shows, attractions or premises on a permanent or temporary basis due to inclement weather, safety, refurbishment, maintenance, Acts of God or other reasons.


BUYING FOR SOMEONE ELSE

If you have purchased a product for someone else then you must make available or known to them these Terms & Conditions and by their attendance they shall be deemed to have accepted these Terms & Conditions.


CONDITIONS OF ENTRY

You agree to comply with the Conditions of Entry and any other conditions displayed at the front gate of the premises or attractions therein. VRTP may cancel or suspend your pass and/or remove you from the premises if you breach any of the Conditions of Entry.


THEMEPARKS.COM.AU, WHITECHRISTMAS.COM.AU, FRIGHTNIGHTS.COM.AU, PARADISECOUNTRY.COM.AU, JOINTHEPARTY.COM.AU

The Websites are owned and operated by VRTP. VRTP may refuse any order to purchase a product or deny access to the Website for any conduct it believes may breach these Terms & Conditions or any law.

Use of the Website

The Websites are interactive and public and in posting content, you understand, acknowledge and agree:-

  • any materials, ideas or other communications you transmit in any manner and for any reason will not be treated as confidential or proprietary;
  • any ideas, concepts, techniques, procedures, methods, systems, video, scripts, music, photographs, designs, plans, charts, or other materials you transmit may be used by VRTP anywhere, anytime, and for any reason whatsoever;
  • not to use any obscene, indecent, or offensive language;
  • not to place on the Website any material that is defamatory, abusive, harassing, racist, hateful, encrypted, constitutes junk mail or unauthorized advertising, commercial offers, invades anyone's privacy, or encourages conduct that would constitute a criminal offence, give rise to civil liability, or that otherwise violates any local, federal, national or international law or regulation;
  • to use the Website only for lawful purposes
  • you are responsible for ensuring that any material you provide to the Website or post on a bulletin board or forum or elsewhere, including but not limited to text, photographs and sound, does not violate the copyright, trademark, trade secret or any other personal or proprietary rights of any third party or is posted with the permission of the owner(s) of such rights
  • not to disrupt, overwhelm, attack, modify or interfere with the Websites or their associated software, hardware and/or servers in any way;
  • not to impede or interfere with others' use of the Website;
  • not to post any software, files or links to other sites;
  • not to post any content that contains viruses, corrupted files, or any other similar software or programs that may adversely affect the operation or any feature of the Websites; and
  • not to alter or tamper with any information or materials on or associated with the Websites.

Competitions

If VRTP conducts any competitions on the Websites then:-

  • VRTP, in its absolute discretion, reserves the right to refuse any competition entry or to deny access to the Website for any conduct it believes may breach these Terms & Conditions or any law;
  • competitions are subject to individual terms and conditions available at the time of entry; &
  • employees of VRTP and its related bodies corporate, including immediate family members, may not become members of the Websites and cannot enter any competitions promoted on the Websites.

Online purchase fees

When buying online through the Websites products can only be purchased using a credit or debit card. All credit and debit card purchases are made through a secure payment facility. Your credit or debit card will be debited at the time of ordering. In the unlikely event that you believe any unauthorised use of your card has occurred, please immediately notify VRTP by email and contact your bank through your usual communication method. All American Express and Diners Card credit cards will incur a 1.5% surcharge per transaction. A $4.95 booking fee per transaction applies to some online bookings and you will be notified of this fee when booking. A $9.95 fee applies when calling 13 33 86 to make any changes to bookings originally made via the Websites.

Change

The information on the Websites (including prices and product offerings) and may change at any time without notice. The availability of rides, shows and attractions shown or referred to on the Websites is subject to change, delay, cancellation or closure due to inclement weather, preventative maintenance, refurbishment or other operational requirements - detailed particulars can be obtained by contacting the relevant theme park directly or by telephoning 13 33 86.

Limitation of Liability

Any representation, warranty, condition or undertaking that would be implied in these Terms & Conditions by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law.

Nothing in these Terms & Conditions excludes, restricts or modifies any condition, warranty, right or remedy which may be conferred by the Competition and Consumer Act 2010 (Cth) that cannot be excluded, restricted or modified by agreement.

To the fullest extent permitted by law, VRTP's liability for a breach of a non-excludable condition or warranty is limited, at VRTP's option, to:

  • in the case of goods, any one or more of the following:
    1. the replacement of the goods or the supply of equivalent goods;
    2. the repair of the goods;
    3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
    4. the payment of the cost of having the goods repaired; or
  • in the case of services:
    1. the supplying of the services again; or
    2. the payment of the cost of having the services supplied again.

Indemnity & Release

You agree to indemnify VRTP for any loss or damage that it may suffer or for any costs it may incur in connection with any breach by you of these Terms & Conditions. You further agree to release VRTP from any claim, loss or damage incurred as a result of any error, omission or misrepresentation in the Websites.

Intellectual Property Rights

The contents of the Websites, such as graphics, logos, information, text, video clips, material, software or advertisements ("Content") is owned by VRTP unless stated otherwise and protected by Australian and international copyright and trademark law. Without the express permission of VRTP, the Content must not be modified, copied, reproduced, republished, framed, uploaded, posted, transmitted or distributed in any way except as expressly provided on the Websites however you may download, store in cache, display, print and copy material in a complete and unaltered form for your own personal, non-commercial use provided that you:

  • keep intact all copyright and trademark notices (see below); &
  • do not use the material in any manner that suggests an association with any VRTP products, services or brands.

Provided the above conditions are followed, you may use the material on the Websites for the purposes of research or study provided your use is fair (It is deemed fair to reproduce no more than 10% of the number of words on the Websites and to only use the material for class use or assessment).

Third Party Links

The Websites contains hyperlinks and other pointers to web sites operated by third parties ("Hyperlinked Websites"). Unless otherwise stated at those websites, Hyperlinked Websites are not controlled by VRTP. By using those links you acknowledge and agree that:-

  1. ​VRTP is not responsible for the contents of any Hyperlinked Websites or any hyperlink contained in a Hyperlinked Website;
  2. ​VRTP provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the Hyperlinked Website by VRTP, its related bodies corporate, affiliates, corporate partners or licensors; &
  3. ​you access such Hyperlinked Websites entirely at your own risk.

Trademarks

View the Trademarks and Copyright page for more information.


PRIVACY OF PERSONAL INFORMATION

You may be asked to provide personal information (i.e. information which is collected and identifiable as relating to you personally) before purchasing any product or when using the Websites. All personal information collected will be maintained in accordance with the VRTP Privacy Policy and you consent to VRTP retaining and using your personal information in accordance with the VRTP Privacy Policy.


VARIATION TO TERMS & CONDITIONS

VRTP may vary these Terms & Conditions at any time. Any variations become effective upon posting on the Websites. By using the Website following the posting of a variation of the Terms & Conditions you consent to be bound by the varied terms and conditions.